Effective Date: January 1, 2026
Pinnacle Canada Lotto is committed to promoting responsible gaming practices for all participants in British Columbia. We operate in full compliance with the British Columbia Lottery Corporation (BCLC) regulations and the Province's Gaming Control Act.
You must be 19 years of age or older to participate in any raffles or gaming activities on our platform. We verify age through multiple methods and reserve the right to request additional identification.
Be aware of these signs that may indicate gambling is becoming a problem:
If you feel you need a break from gambling, we offer a self-exclusion program. You may exclude yourself from participation for periods of 6 months, 1 year, or 5 years. During this period, you will not be able to access your account or participate in any raffles.
You can set daily, weekly, or monthly deposit limits on your account. Once set, these limits cannot be increased for 24 hours (daily), 7 days (weekly), or 30 days (monthly). Contact customer support to establish or modify your limits.
Our system can provide session reminders that alert you to how long you have been playing. You can set these reminders for intervals ranging from 15 minutes to 2 hours.
If you or someone you know needs help with gambling problems, contact these British Columbia resources:
We recommend that parents and guardians use internet filtering software to prevent underage access to gambling websites. Consider implementing password protection on devices and monitoring online activities.
All raffles use certified random number generators that are regularly tested and audited by independent third parties. Results are completely random and cannot be manipulated.
Gambling should be treated as entertainment, not as a source of income. Set a budget before you play and never gamble with money you cannot afford to lose.
Remember: Raffles and gambling are forms of entertainment. If it's not fun anymore, it's time to stop.
Last Updated: January 1, 2026. This policy is reviewed annually.